Job Description
Job Title: Customer Service Administrator\n\nLocation: Maidenhead\n Contract Type: Permanent\n Working Pattern: Full Time/ Hybrid\n Hours of Work: 37.5 hours/week\n Salary: £28k\n\nAre you ready to embark on a rewarding journey in customer service? Our client, a leading manufacturer in their field, is seeking an enthusiastic Customer Service Administrator to join their After Sales team at their vibrant office in Maidenhead. This is your chance to be part of a dynamic group, where your contributions will make a real difference!\n\nWhat You'll Do:\n As a Customer Service Administrator, you'll be the heartbeat of the after-sales experience.
Your responsibilities will include:\n\nDelivering outstanding customer service aligned with brand and warranty policies.\nActing as the main point of contact for customer inquiries regarding products, parts, service, warranty claims, and more.\nManaging after-sales and warranty cases from initial contact through to resolution.\nResponding to calls and emails promptly while keeping customer satisfaction at the forefront.\nLogging customer interactions and complaints accurately to ensure smooth operations.\nAssessing warranty claims and coordinating appropriate r...