Shooting Supplies Ltd is a small business in Bromsgrove. We are professional, social and engaging. Our work environment includes: Relaxed atmosphere On-the-job training Safe work environment Responsibilities: Assist the sales team in achieving sales targets by providing excellent customer service and support Engage with customers to understand their needs and recommend suitable products or services Upsell and cross-sell products to maximize sales opportunities Maintain a positive and professional demeanor while interacting with customers Manage and prioritize multiple tasks to ensure efficient time management Answer phone calls and respond to customer inquiries in a timely and courteous manner Demonstrate strong phone etiquette skills when communicating with customers Maintain an organized work area and ensure all necessary documentation is properly completed and filed Requirements: Previous experience in a sales or customer service role is preferred but not required Excellent interpersonal and communication skills Strong organisational skills with the ability to multitask effectively Knowledge of at least one shooting sector (eg air rifles/shotguns/rifles) Basic math skills for processing transactions accurately Ability to work well under pressure in a fast-paced environment Detail-oriented with a focus on providing exceptional customer service Ability to work independently as well as part of a team Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor. Job Type: Full-time