As the Manager MS Support Team at Waters, you will be working alongside a dynamic team, as well as on cutting-edge technology, in order to make our customers successful. We rely on your expertise to provide systems support to field service engineers on Waters’ LC-MS technologies. At Waters, we provide you with exciting opportunities to travel internationally from time to time so that you can support our Field Service team at a global scale. Responsibilities Essential: • You will be delivering high-quality and efficient support to the Global Field Service organisation on Waters products and work collaboratively to achieve a high level of customer satisfaction consistently. • You will be capturing information and then develop that into knowledge base material. • Being adaptable to travel is essential for assisting Global Field organizations with customer concerns and installations as necessary. Desirable: • You may be required the representative of the customer and field support perspective in meetings with other departments during new product development. • You may serve as a trainer to support the Global Service Education department by delivering technical service training courses on new and existing products. Qualifications Education: • A degree in a related technology or equivalent experience Essential competences: • Customer-focused with very good listening skills • Ability to understand, interpret and communicate complex technical issues • A flexible work ethic and enjoys working in a team environment • Good interpersonal skills with a positive sense of humour and able to contribute as part of the Global Services Support department. Desirable competences: • Previous customer-related or field-related experience. • Experience with Waters’ products and applications or related experience.