A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.
Working as part of a mobile service team, you ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.
The role : Field Service Engineer - Business Technology
Midlands Region £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter
What you ll be doing:
* Carrying out installation, servicing and repair of hardware devices
* Diagnosing faults and resolving technical issues within agreed service levels
* Supporting customers with operational queries and preventative maintenance advice
* Managing parts stock and maintaining accurate service records
* Liaising closely with the service desk to update call progress and completion details
* Delivering end user guidance and support
* Escalating complex faults when required
What we re looking for:
* Previous experience supporting technical hardware products
* Strong fault-finding and troubleshooting skills
* Good understanding of connecting equipment within customer IT environments
* Comfortable working independently in a field-based environment
* IT literate, including Microsoft Office
* Full UK driving licence and flexibility to travel across the Midlands
Additional Information:
* Monday to Friday role with occasional overtime available
* Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
* Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply.
* Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers.
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