Job Introduction
We are recruiting for a Service Advisor to join our Audi Dealership in Birmingham.
The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.
Basic salary of up to £32,000 plus benefits, with a bonus OTE of £38,000.
A company vehicle will be provided upon successful certification and accreditation.
You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will be responsible for managing the department's workflow, exceeding targets, and upselling our range of services.
Role and Responsibilities
1. Booking customer vehicles for maintenance and repairs, coordinating with the workshop team to schedule workloads.
2. Meeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
3. Updating customers on vehicle progress, authorizing additional work, and making follow-up calls.
4. Liaising with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.
About You
You should have a passion for delivering excellent customer service and the ability to quickly build rapport with customers.
A well-presented individual with a positive attitude and desire to succeed.
Previous experience in a customer service role, ideally meeting targets related to customer satisfaction and sales.
Good organizational and administrative skills; knowledge of dealer management systems is advantageous but not essential.
Experience in the motor trade, automotive, or car dealership sectors is preferred but not mandatory, as full training will be provided.
What We Offer
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group Life Insurance
* Staff discount on car servicing
* Listers Benefits – discounts on retailers, restaurants, cinemas, and holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer, and professional qualifications
* Company Events
Why Listers?
Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team, representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business and offer opportunities for career growth within the motor trade, automotive, or car dealership sectors. Please apply today or join our Talent Bank for similar opportunities.
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