Patient Recruitment Associate - part-time, fixed-term contract
ICON plc is a world-leading healthcare intelligence and clinical research organization. We foster an inclusive environment that drives innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Patient Recruitment Assistant (6-month contract)
Location: Coventry, UK
At Accellacare - an ICON Company, it’s our people that set us apart.
As a global provider of drug development solutions, our work is serious business but that doesn’t mean we can’t have fun whilst we do it.
With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry! Are you one of them?
At ICON, we have an incredible opportunity for a patient recruitment assistant to join our Coventry office in Middlemarch Business Park.
What you will be doing
The purpose of the role is to strengthen the business growth and revenue of ICON by recruiting patients to our current studies. Acting as the main point of contact for the recruitment of patients through tele-screening into the various studies and to administer, maintain and coordinate the logistical aspects of relevant clinical trials.
* Patient Recruitment/Tele-screening – asking the caller a series of pre-identified questions and accurately recording their answers to assess their suitability to take part in a clinical study.
* Maintaining Patient appointment diary – ensuring that entries are accurate and up to date.
* Providing customer care – working cooperatively and building positive, constructive patient relationships.
* Communicating effectively – with internal and external customers.
* Strive to meet personal and team targets.
* Work in strict confidentiality in all forms including electronically, written form and verbal.
* Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly.
* Self-motivated, organize own workload to ensure effective delivery of delegated tasks and projects.
* Business curiosity – that encompasses ICON values.
* Proactively keep up to date with current studies, identifying any training needs.
This role involves shift and weekend work.
Your profile
* Excellent communication skills along with strong influencing skills
* Excellent interpersonal skills and telephone manner
* Pro-active, flexible and able to multi-task
* Good organisational skills with attention to detail
* Able to work under pressure and to deadlines
* Self-motivated
* IT literate
* A basic understanding of medical terminology would be helpful but not essential.
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits, focused on well-being and work-life balance, including:
* Various annual leave entitlements
* A range of health insurance offerings
* Competitive retirement planning options
* Global Employee Assistance Programme, LifeWorks
* Life assurance
* Flexible country-specific benefits such as childcare vouchers, gym memberships, and more.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to equal employment opportunity regardless of race, religion, gender, sexual orientation, or disability.
If you need a reasonable accommodation during the application process, please let us know or submit a request here.
Interested in the role but unsure if you meet all requirements? We encourage you to apply regardless – you might be exactly what we’re looking for!
Current ICON Employee? Please click here to apply.
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