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Traffic Office Operators
Location: West Thurrock, RM20 3AG
Shifts: 4 on, 4 off, 18:00 start
Pay Rate: £14.65 per hour
We are seeking a dynamic and organized Transport Operations Coordinator to oversee daily transport operations, ensure smooth coordination between drivers and management, and meet both customer and company expectations.
Our client is a third-party provider of transportation and logistics services that offers a range of services from, Drayage, Global freight forwarding & Full truckload transport. The company is committed to environmental sustainability and works with customers to create action plans to reduce emissions.
Key Responsibilities:
* Driver Coordination: Prepare work for drivers and provide pre-briefing at the start of their shifts to ensure clarity on tasks and expectations.
* Transport Operations Management: Coordinate on-site transport operations to meet both customer and company requirements efficiently.
* Cost Control: Collaborate with line management to ensure the effective use of customer vehicles and subcontractors, minimizing costs while maximizing operational efficiency.
* Reporting and Analysis: Provide daily reports on customer KPIs (Key Performance Indicators) and volume calculations to monitor performance.
* Plan Execution & Problem-Solving: Implement customer transportation plans, adjusting as needed to prevent stock-outs and ensure smooth operations.
* Compliance & Safety: Ensure all drivers are compliant with working time directive regulations. Report any accidents or incidents in a timely manner, keeping management and the customer informed.
* First Line of Communication: Act as the first point of contact for the driver workforce, addressing their concerns and ensuring effective communication across the team.
Qualifications & Skills:
* Experience: Previous experience in transport operations or logistics is preferred, especially in fast-paced environments.
* Communication: Excellent communication skills are essential, as you will liaise regularly with drivers, management, and customers.
* Technical Proficiency: Strong working knowledge of Microsoft Office, particularly Excel and Outlook, for reporting and communication.
* Problem-Solving: Ability to adapt and adjust in real-time to meet customer needs and minimize disruptions.
* Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
* Compliance Awareness: Knowledge of industry regulations, including working time directives and safety protocols.
* Competitive pay rate and benefits
* Opportunities for career growth and development
* Work in a dynamic, fast-paced environment with a supportive team
If you have a passion for logistics, excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you!
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