We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
SALES TEAM AND ACHIEVING TARGETS
Report to the store management team daily, ensuring clear communication throughout
Participate with the management of store staff, always acting as a professional point of contact
Address problems with work quality, issues between employees and other concerns in an effective, timely manner
Monitor sales information and act accordingly to achieve sales targets and individual KPIs
Oversee all staff are briefed and aware of daily and weekly sales targets
Delegate roles and responsibilities daily to shop staff
Manage till operations, ensuring payments are processed correctly and cashing up is done daily
Foster a positive and collaborative team environment, empower team members
TRAINING AND CUSTOMER SERVICE
Ensure staff are delivering high levels of excellent customer service
Participate and contribute to Goodhood shop staff team training sessions
Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team
Liaise with brands on gifting and incentives for store staff
Deal with any customer complaints and issues
Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation
SHOP FLOOR AND STANDARDS
Daily upkeep and standards walk around the store to rectify any issues
Ensure visual merchandising is kept to the Goodhood standard
Ensure shop floor is clean and tidy daily at all times without exception
Make sure the shop fixtures and fittings are in working order and immaculate
Ensure new product is on the shop floor and communicate with the warehouse where product is needed
Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor
Liaise with warehouse regarding missing stock and stock replenishment
Check products are priced correctly, and security tagged
Ensure stock is replenished and the shop floor is fully stocked
Always set a professional standard
Preferable Skills:
Previous experience as a supervisor in a
Confident and assertive, able to manage and strive a team
Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk
SUBJECT: Store Supervisor