We are looking to recruit for an Aftersales Technical Advisor who will be responsible for dealing with aftersales activities relating to product warranty and technical support. Duties * Support customers and field service engineers in the swift resolution of product and system related technical enquiries or warranty claims by telephone and email. * Maintain proactive and regular contact with customers and colleagues to ensure satisfaction with the solution provided. * Provide an innovative and technically aware approach to problem solving to ensure the correct product application and operation. * Provide management with regular updates on tasks/resolution status and complete surveys and technical reports as necessary. * Provide excellent customer service by being helpful, professional, and courteous at all times. Skills * Proficiency in Microsoft Excel and Word * Demonstrated commercial awareness. * Excellent customer service and communication skills both verbal and written. * Good organisation and time management skills. * Understanding of electrical motors and or mechanical applications and controls systems. * A full current driving licence. * (An 18th Edition electrical qualification is desirable.) Benefits * Salary will be between 32-35k depending on experience, plus full company benefits: * 25 days annual leave including Xmas closure period, plus bank holidays. * Annual leave purchase scheme to add up to 5 extra leave days. * Generous contributory pension scheme - company will double contributions of up to 8% via salary exchange. * Life assurance benefit of 5 x salary * Eligibility to join and participate in the share save scheme. * Employee Assistance Programme * On site Occupational Health support * Learning and development opportunities ADZN1_UKTJ