Job Description
Full-time | Office-based
An established global organisation is looking for an IT Support Engineer to join their busy IT department. You’ll be the first point of contact on the helpdesk, supporting 500+ users across multiple international sites and providing hands-on 1st and 2nd line support.
Key Responsibilities:
* Deliver 1st/2nd line support and manage tickets through the helpdesk system
* Install and support hardware and software across multiple locations
* Maintain networks, Wi-Fi, VPNs, and remote access
* Support Office 365, VMware, RDS and IP telephony systems
* Configure and support Apple/Android devices
* Handle software patching, firmware updates and documentation
* Work with third-party providers to resolve issues
* Lead small IT projects and assist with onsite upgrades when required
About You:
* Strong communicator with an excellent telephone manner
* Able to work independently and within a team
* Calm under pressure with strong attention to detail
* Flexible and open to learning new technologies
* Willing to work occasional out-of-hours/on-call when needed