Guest Service Assistant (Night's)
Holiday Inn Express is an award-winning hotel located in Bridgwater, Somerset. The hotel has 138 guest rooms, bar and restaurant area with two well equipped conference rooms for meetings and events.
The hotel is situated for easy access to the Somerset Coast, Quantock Hills and popular towns like Glastonbury and Taunton, it is a great stop off point before continuing your journey down to Devon or Cornwall.
Just off the M5 motorway Jct 24, a 3-mile drive from the town centre, also at the gateway to the Southwest
DUTIES & RESPONSIBILITIES:
Key Tasks includes -
1. To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.
2. To ensure that you are aware of hotel availability and take every opportunity to maximise room sales.
3. To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
4. Ensure that all charges are correctly posted to the guest’s bills following the standard procedures.
5. Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
6. Ensure all messages received for guests are passed on accurately and as quickly as possible.
7. Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
8. Actively develop positive and effective communication between the Guest Services team and Housekeeping, Maintenance, and the Reservation teams.
9. Ensure that you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
10. To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.
11. To ensure that personal data and credit card information are handled as per GDPR and PCI rules.
EXPERIENCE REQUIRED
12. Ability to work in a dynamic and fast-moving environment.
13. Have high energy and a fearless do-it-yourself attitude.
14. Desire to learn and develop.
15. Strong communicator that loves to chat to our guests.
16. Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
17. Fluency in English
18. Smart professional appearance
19. A sense of humour
NICE TO HAVE:
20. Hotel reception experience.
21. A good working knowledge of EPOS systems is desirable but not essential.
22. Ability to work under pressure independently.
EXCELLENT COMPANY BENEFITS
23. 24-hour contract
24. Competitive Salary
25. Exclusive employee discounted rates to IHG and Cycas managed hotels
26. Reward & Celebration program.
27. Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.
28. Free Healthcare plan
29. Pension
30. Continuous paid Training & Development opportunities
We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!
***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe***
If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***