Christmas Customer Assistant – Fashion, Home & Beauty – Charlton
Be among the first 25 applicants.
Working pattern
Monday: 15:00 ‑ 23:00
+£3.00 unsocial premium added for hours between 22:00 ‑ 06:00
Under 18 disclaimer: This role involves late‑night working and is only open to candidates aged 18 or over.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14 th and 21 st December.
Join our team as a Customer Assistant in the Clothing & Home section, where you’ll become a champion of our stylish products, on‑trend designs, and exceptional customer service. We’re looking for passionate and fashion‑forward individuals who are excited to dress the nation.
As a brand ambassador, you’ll recommend the newest fashion items and make sure customers feel truly valued every time they shop with us.
* Ready to roll up sleeves, work hard and go above and beyond every day.
* Digitally confident: utilise Sparks App and in‑store devices to enhance the customer experience.
* Efficiency and effectiveness: ensure customers don’t wait and enjoy every experience in the store.
* Team player: create a great inclusive store environment and support colleagues.
* Flexibility: work effectively across various areas of the store and adapt to changing demands.
Purpose
Deliver a great shopping experience for our customers and champion the brilliant products we offer.
Key Accountabilities
* Serve customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are stocked.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs and deliver remarkable service.
* Build expert product knowledge to sell and recommend our products and services.
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Attention to detail and delivering excellent work.
* Open to feedback and asks for it regularly.
* Accountable for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone’s Welcome
M&S aims to be an inclusive organisation and we are committed to an active Inclusion, Diversity and Equal Opportunities Policy. We are happy to talk flexible working and reasonable adjustments to support your recruitment experience.
Seniority level Entry level
Employment type Part‑time
Job function Other; Industries Retail
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