About the role
We require a friendly, hardworking, enthusiastic person to work within the Gastroenterology department to support the viral hepatitis & IBD nursing teams. With a key eye for details and exceptional typing skills, you will provide a service to turnover letters within target deadlines and update databases, validate patients’ pathways and general administration duties. You will be focused, motivated and independently working, taking direction from the Administration Manager.
Responsibilities
* Data inputting and keeping national & local databases up to date.
* Arranging new and follow‑up appointments for Gastroenterology patients.
* Ensure all correspondence for the clinical team, including clinical letters, discharge summaries, results, minutes of meetings etc, is typed and dispatched promptly in accordance with Trust turnaround targets.
* Deal with telephone enquiries from patients, relatives, carers and all staff groups, providing information, directing, and prioritising queries as appropriate.
* Handle concerned patients/relatives with empathy, patience, and discretion, especially when conveying sensitive information and maintain confidentiality.
* Track test/investigation results and alert clinical staff to urgent or abnormal results.
* Support the nursing team to engage patients living with, and at risk of, viral hepatitis or inflammatory bowel disease in accessing healthcare services.
* Liaise with other hospital departments, GPs and other health‑care agencies when required.
* Assist with coordination of clinical activity related to subspecialties within Gastroenterology, including booking appointments and managing patient contact and outcomes.
* Support management and validation of patients’ pathways including tracking of live databases.
* Provide cross‑cover within the administration team during absences and follow organisational policies.
* Assist in the coordination of Clinical Teams’ diaries to ensure effective time management.
* Assist colleagues with typing for other nurse specialists or consultants within the department.
* Provide general admin services including photocopying, filing and other office routines.
Qualifications and Experience
* Educated to GCSE 3 level of education, training or experience.
* Knowledge of a range of administration duties and procedures.
* Excellent written and verbal communication skills.
* Courteous, tactful and efficient telephone manner at all times.
* Proficient in Microsoft Office (Word, Excel, Outlook).
* Experience of database systems and working in a busy office environment.
* Analytical and judgement skills for problem solving.
* Works well as part of a team.
* Experience of working in the NHS.
Skills
* Attention to detail and accuracy.
* Organisational skills and ability to work methodically and prioritise.
* Ability to cope under pressure and meet deadlines.
* Ability to communicate with all levels of staff, including clinicians, junior medical staff, practitioners, managers, and others as required.
* Able to maintain confidentiality at all times.
Key Competencies
* Uses own initiative.
* Confident to establish and maintain good working relationships at all levels.
* Empathetic approach, understanding patients' needs and applying tact and sensitivity.
* Self‑motivation.
Equal Opportunity Employer
Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
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