Salary: £65,000 - 70,000 per year Requirements: Experience leading IT operations, service delivery, applications support, or systems management functions Background within FMCG, manufacturing, logistics, distribution, retail, or a similar operational environment Knowledge of ERP, WMS, CRM, or other enterprise applications Experience managing third-party suppliers and technology partners Strong project coordination, change management, and stakeholder engagement skills Ability to manage multiple priorities while maintaining focus on delivery Approachable, proactive, commercially aware, and able to take ownership from start to finish Responsibilities: Lead day-to-day IT operations, service delivery, and support Ensure the reliability of business-critical systems, applications, and infrastructure Manage service desk performance, incidents, escalations, and problem resolution Oversee Microsoft 365, networks, user devices, access management, and operational security Coordinate system enhancements, integrations, upgrades, and change requests Manage relationships with third-party suppliers and technology partners Maintain visibility of priorities, risks, dependencies, and delivery progress Lead and develop a small internal technology team Drive continuous improvement across systems, services, and user experience Support CRM implementation Support ecommerce platform enhancements Support digital transformation initiatives Support B2B portal development Support SAP optimisation and enhancements Support WMS improvements Support systems integration across manufacturing, supply chain, and commercial operations Support ongoing application and process improvement programmes Technologies: CRM ERP Support Microsoft 365 SAP Security Office 365 More: We are a successful and growing consumer products business with a recognised brand portfolio, a complex technology estate, and ambitious growth plans. Operating across manufacturing, distribution, and ecommerce, we combine the stability of an established organisation with the pace and agility of an entrepreneurial business. This is a highly visible, full-time, permanent on-site role in Blackburn offering significant variety, autonomy, and the opportunity to influence technology delivery across the entire organisation. We also offer excellent benefits including staff discount, 25 days holiday plus 8 Bank Holidays plus your birthday off each year, working Monday to Friday 9am to 5:30pm, and a 4% employer pension contribution. last updated 24 week of 2026