Turner & Townsend is a global professional services company with over 22,000 people across more than 60 countries. We work with clients in real estate, infrastructure, energy and natural resources to deliver outcomes that improve people’s lives. Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Job Description
As part of the UK HR team, you will provide high‑quality operational HR support across the business, working closely with line managers and employees to offer clear, trusted advice, manage day‑to‑day people matters and support consistent application of policy. You will coordinate People Playbook activities, maintain accurate HR data, and ensure transactional tasks are completed efficiently and on time. You will build line manager capability, embed inclusive ways of working, and contribute to a reliable, positive employee experience.
Key role requirements
* Provide HR advice to managers, ensuring people matters are handled consistently, compliantly and in line with policy.
* Coordinate and deliver People Playbook activities, ensuring processes are followed, documentation is accurate and communications are timely and clear.
* Manage employee relations cases, escalating complex or high‑risk matters to the HR Business Partner or Senior HRBP as required.
* Support case work for medical declarations, sickness absence, occupational health referrals and the PHI application process.
* Maintain accurate HR data and documentation, supporting high‑volume transactional activity and ensuring records are audit‑ready.
* Identify emerging people issues, flag risks early and help managers resolve them through consistent policy and governance.
* Support capability building for managers, offering coaching on process steps and reinforcing effective ways of working.
* Prepare Peakon engagement reporting for assigned areas, providing insight and tracking follow‑up actions.
* Promote inclusion, engagement and wellbeing, ensuring activities reflect inclusive practice across the business.
* Contribute to HR projects and continuous improvement, working collaboratively with colleagues and supporting a smooth, positive employee experience.
* Prepare clear, accurate HR reports and insights, ensuring data integrity and providing timely updates to support decision‑making.
* Support effective communication, shaping and sharing people updates for team meetings, manager briefings and divisional communications.
Measures of success
* Quality and timeliness of HR delivery
* Effective case management
* Manager experience and capability
* Insightful reporting and analysis
* Employee experience and consistency of policy and practice
Qualifications
Behaviours
* Make change happen: resilient, adaptable with demonstrable experience of working in a small, fast‑paced team environment.
* Do better everyday: highly organised, efficient, excellent attention to detail and a desire to solve problems and strive for continuous improvement.
* Collaborate to deliver our best work: positive attitude and ability to influence and develop relationships with a variety of teams and individuals at all levels.
* Always learning: constantly learn to develop commercial awareness, advance data and analytics skills and stay up‑to‑date with changes in employment law.
* Treat each other with care and respect: excellent interpersonal skills, balancing compassion with the ability to make difficult decisions when needed.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
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