Job overview
We are recruiting for an Administrator - Personalised Care Follow Up (PCFU) who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The cancer support worker for Personalised Care Follow Up (PCFU) will form an integral part of the multidisciplinary team, alongside the CNS caring for the physical, social, and psychological needs of the patients who have completed their treatment for cancer.
You will assist the MDT in coordinating all appointments, signposting patients as necessary to the relevant team member to support the patient through the self-managed part of their pathway.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
Act as point of contact for queries relating to scheduling of patient appointments and co-ordination of patient follow up pathways. The patients maybe challenging including verbal aggression at times due to the anxiety of their cancer follow up.
Respond to patient and other Healthcare professional’s communication acting as a triage for patients and ensuring they are signposted to the appropriate member of the team.
Manage the database for all patients on the PCFU, liaising with the MDT coordinator to ensure patients are reviewed as necessary at the weekly MDT.
Be aware of the physical, emotional and psychological needs of the patient. Able to observe, listen and report any changes to the patient’s condition to a member of the MDT so necessary guidance can be given.
Identify to the clinical team, patients who require a Holistic Needs Assessment (HNA) and ensure one is completed prior to any appointments should they be needed.
Support patients who need technical support completing the electronic HNA or remote surveillance software.
Identify patients who are due routine follow up tests and ensure they are aware of their upcoming appointments.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* NVQ level 4 in health or social care or equivalent experience
Desirable criteria
* Evidence of further study, courses related to healthcare or cancer care.
Previous Experience
Essential criteria
* Dealing with challenging situations
* Data entry
* NHS Experience in administration
Desirable criteria
* Working as part of an NHS Multidisciplinary Team
* Working with Cancer patients
* Experience of using Hospital IT systems
Skills
Essential criteria
* IT skills using Microsoft Office
* Attention to detail
* Able to work independently and recognises when to seek help
* Good communication and interpersonal skills
* Experience of working as an effective team member
* Ability to work in flexible and changing environments
Desirable criteria
* Knowledge of Hospital IT software; EPR, Infoflex, PACS
* Workshop management and organisation
* Advanced IT skills using Microsoft Office
* Passion for working with pateints
Knowledge
Essential criteria
* Knowledge of the Living with and Beyond Cancer programme
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Ability to understand and adhere to the Trust Equal Opportunities Policy
* Able to meet travel requirements of the post
* Role model our Trust values every day
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.