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I am working with an Accident Repair Centre near Five Oaks in West Sussex who are currently seeking a Bodyshop Advisor.
Job Role: Bodyshop Advisor
Job Location: Near Five Oaks in West Sussex
Salary: Negotiable depending on experience
You will ensure the highest level of customer satisfaction and care at all times for vehicle repair. Always delivering an excellent experience to all customers, whether internal or external. You should have previous experience working within a Bodyshop as a Bodyshop Advisor, Bodyshop Administrator, or Bodyshop Controller.
Main responsibilities of the Bodyshop Advisor include:
* Meeting & greeting customers, offering drinks, and handling inquiries
* Loading new notifications and contacting clients
* Keeping the database up to date with communications and notes
* Booking clients in for repairs
* Performing administrative tasks such as updating online portals, sending update spreadsheets via Excel to work providers, creating weekly data reports on CSI complaints, job conversion rates, methods, and pre/post sweep checks, and GDPR compliance checks
* Maintaining reception standards and data capturing minor retail work
* Loading images to Autoflow and liaising with estimators, including imaging customer damages and documenting repair/replacement needs
About you:
* Previous experience as a Bodyshop Advisor, Bodyshop Administrator, or Bodyshop Controller
* Confident, with a strong understanding of workshop processes and team management
* Full driving license
* Able to work under tight deadlines and thrive in a busy bodyshop environment
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