Job Description Service Engineer – Southwest Location: Southwest (Home-based with flexibility to travel ) Salary: £35,000 – £40,000 Additional Callout Allowance Are you an experienced Service Engineer with a strong background in security systems? We ’ re looking for a proactive and skilled individual to join our team, maintaining and repairing cutting-edge security solutions at customer premises. What You ’ ll Be Doing: Carrying out reactive fault finding and planned preventative maintenance on: CCTV (including IP CCTV), Access Control, Intruder Alarms, Door Entry Systems. Server and Workstation Hardware/Software. Participating in a 24/7 on-call rota (currently 1 in 3 weeks, with additional pay). Ensuring professional and timely responses to client requests while keeping them informed of job progress. Performing site visits across the UK and Europe, with occasional overnight stays as needed. Completing service paperwork and demonstrating completed work to clients. Providing feedback to improve service delivery and enhance client satisfaction. Assisting Junior Engineers as needed and monitoring their performance. Essential Skills/Experience: ✔ Proven experience with CCTV, IP CCTV, Access Control, and Intruder Alarm Systems. ✔ Strong fault-finding and problem-solving skills. ✔ Excellent communication and customer service abilities. ✔ Ability to work independently and manage workload efficiently. ✔ Proficiency with completing service-related paperwork accurately. Bonus Skills: Familiarity with BS EN ISO9001:2000 and NSI (NACOSS) procedures. Experience managing or mentoring Junior Engineers. Knowledge of server and workstation hardware/software configurations. Why? Competitive salary of £35,000 – £40,000. Additional on-call allowances for 24/7 rota participation. Company vehicle provided for work use. Be part of a dynamic team supporting high-profile clients. Opportunities to work across the UK and Europe, gaining diverse experience. Additional Perks: Home-based role with flexibility to travel as required. Company mobile phone provided. Comprehensive training and support from a dedicated management team. Apply Today: Ready to take on this exciting opportunity in a thriving industry? Join us and make a difference! Don ’ t miss your chance to develop your career with a leading company in security systems – apply now!