We are seeking a proactive and customer-focused Tech Bar Engineer to join our Technology Service Delivery team. This role is pivotal in providing first-line technical support through our walk-up Tech Bar service. You will be the first point of contact for associates experiencing Technology issues, delivering quick resolutions, effective triage, and accurate incident logging.
Key responsibilities are:
* Provide 1st line support for walk-up users at the Tech Bar.
* Diagnose and resolve common technical issues on the spot (first-time fixes).
* Triage more complex issues and escalate appropriately.
* Log incidents and service requests accurately in the ITSM system.
* Deliver exceptional customer service and maintain a professional attitude.
* Educate associates on basic troubleshooting and IT best practices.
* Maintain the Tech Bar environment and ensure it is welcoming and efficient.
Candidate Profile
You should have the following experience:
* Strong working knowledge of Office M365, Windows 11, iOS, and Android platforms.
* Experience in a 1st line support or service desk environment.
* Excellent customer service and communication skills, both verbal and written.
* Ability to work independently and manage multiple walk-up queries.
* Good problem solving and troubleshooting skills.
* Familiarity with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
* ITIL Foundation certification is desirable but not essential.
About The Position
Lockton is the world's largest privately held independent insurance brokerage. Since 1966, our private ownership has allowed us to serve our clients, nurture our people, and give back to our communities in ways other companies simply can't. We're passionate about helping you achieve your ultimate potential. If you believe in providing excellent client service, supporting community initiatives, and being part of our caring culture, then you belong here.
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