Overview
The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.
Responsibilities
* First-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues.
* Assist with system upgrades, data integrity checks, and reporting; liaise with internal teams and external suppliers to ensure seamless service delivery.
* Lead desktop and technical support within Pathology IT.
* Provide systems support for the Pathology laboratory system, investigate IT system malfunctions, provide integration support, small systems advice and policies, and manage system user accounts and passwords.
* Maintain Pathology laboratory system and day-to-day running of the Pathology IT systems within the Trust and external links to other organisations.
* Assist the Path IT systems engineer and managers with ongoing development and support of Pathology and associated computer systems notably Clinisys Winpath Enterprise, SampleNet, Path Manager and ICE Order Comms.
* Act as a point of contact for Pathology IT matters including fault finding, system configuration, activity and information reporting; provide first-line helpdesk support to users of the Pathology systems, including maintenance of the pathology customer relationship management application.
About the Trust
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, dedicated to diverse staff and communities, values, quality of care, and flexible working arrangements. The Trust has been rated “Good” by CQC and has received awards for diversity, inclusion, and nursing staff. We are committed to flexible working and a supportive environment.
Advert closes on Tuesday 9 Sep 2025.
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