Overview
Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighbourly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.
Responsibilities
* Liaise with commercial and domestic customers on site.
* Provide professional customer service and engage with customers in a professional manner.
* Investigate and diagnose issues via site surveys.
* Advise customers on solutions and implement accordingly, including:
* Drain clearance
* De-scaling and root cutting
* Perform minor excavations and patch lining
* Preventative maintenance
* Use high-pressure water jetters, CCTV camera survey equipment and rods
* Identify potential concerns and make recommendations for additional work
* Interpret and work with drainage drawings; operate independently within area of expertise
* Drive brand awareness through professional appearance, interactions and technical knowledge
* Share knowledge and best practices with colleagues
* Recommend actions to the Regional Development Managers to support regional success
* Help resolve operational, performance, or compliance issues within the territory to safeguard the brand’s reputation
Experience/Skills/Knowledge
* 1 year’s previous experience in the drainage sector
* Ideally 1 year’s experience/knowledge of plumbing principles
* Drainage tanker experience (preferred)
* Full valid UK driving licence with flexibility to travel
* CSCS card holder (preferred)
* Ability to use a mobile phone (calls, photos, email and CRM applications)
* High-pressure water jetting (HPWJ) certification
* Excellent verbal and written communication skills
* A DBS check will be part of the on-boarding process
* Ability to work as part of an on-call rota providing a 24 hr service
Candidate Characteristics
* Lead from the front in a hands-on role; able to work with and through people to deliver positive results
* Positive, can-do attitude with problem-solving skills
* Organised, goal-oriented and willing to learn
* Able to work independently and outdoors
* Motivated and customer-centric
Job Details
* Job Type: Full-time
* Pay: £28,000.00-£30,000.00 per year
* Additional Pay: Bonus scheme
* Benefits: Company pension
* Schedule: Overtime; Weekend availability
* Experience: Drainage: 1 year (preferred)
* Licence/Certification: Driving Licence (required)
* Work Location: On the road
* Brand: DMD UK Drain Doctor
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Consumer Services
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