Job Description
JOB TITLE: Debt Collection Officer
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REPORTS TO TITLE: Debt Collection Manager
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BUSINESS FUNCTION/ SUB-FUNCTION: Finance
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LOCATION: Leeds
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ROLE PURPOSE:
The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors ledger, reducing the number of overdue accounts and maximising payments and minimising debt.
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ROLE and RESPONSIBILITIES:
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1. Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
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2. Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
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3. Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
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4. Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
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5. Upload and update data to the relevant systems where debt penalties are in place
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6. Follow-...