Job Description
Position: Underwriting Team LeaderLocation: Lincoln
Job Purpose:
We are seeking a dynamic and experienced Underwriting Team Leader to manager a team of underwriters in their underwriting department. This role involves managing, prioritising and delegating workloads, and providing exceptional support and guidance to the team to ensure outstanding customer service.
Key Responsibilities:
* Provide technical assistance and support to the team.
* Oversee daily management of the team, ensuring effective workload distribution to enhance customer experience.
* Assist in training team members and support their development plans.
* Motivate and develop staff to achieve agreed targets.
* Communicate results and ensure alignment with pre-agreed targets.
* Delegate and prioritise departmental workload effectively.
* Implement business transfers in line with company strategy.
* Conduct monthly one-on-one meetings with team members to enhance performance and productivity.
* Perform underwriting audits and complete risk-related reports.
* Build and maintain relationships with insurers and key industry contacts.
* Review QA data and provide solutions to minimise risks and improve team performance.
* Stay informed about market trends and competitors to drive business performance.
* Manage new and updated protocols, ensuring compliance.
* Understand and drive improvements in loss ratio and scheme performance.
* Ensure underwriting guidance and staff understanding are up to date with insurer requirements.
* Assist in recruiting, training, and developing new staff.
* Handle and log complaints, managing escalated issues as per company procedures.
* Keep team members informed about product and procedure changes and company standards.
Qualifications:
* Proven experience in underwriting management.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Ability to build and maintain professional relationships.
* Strong analytical and problem-solving skills.
* Knowledge of market trends and competitor analysis.