Overview
The role of Assistant IT Trainer at Northumbria is integral to the organisation's mission of providing high-quality health and social care services through effective digital solutions. As part of the Digital Services team, you will help ensure staff are proficient in utilizing technology to enhance patient care and to support the transition to a paper-free environment.
Responsibilities
* Provide high-quality training for IT training projects.
* Assist in delivering training in the use of desktop applications, International Certificate of Digital Literacy (ICDL), and clinical systems.
* Participate in educating all Client organisation staff on IM&T through various channels.
* Support small group and one-to-one training delivery and provide user support for new and existing IT systems.
* Facilitate large group training sessions.
* Assist in the development of MS Office, ICDL, Internet Training, and Clinical system training.
* Assess and evaluate learning and training effectiveness.
* Aid in educating Client staff regarding Email and Internet security, Data Protection, and primary clinical systems.
* Assist with designing and developing online training materials.
* Produce high-standard training materials within specified deadlines while maintaining confidentiality.
* Create documentation using various software packages and maintain training documents in an organized manner.
* Ensure smooth administration of training projects and coordinate related activities proactively.
* Deliver training in alignment with the IT Skills Pathway to meet NHS targets.
* Provide flexible support to staff undergoing training in various healthcare settings.
* Offer Go Live "HyperCare" and Floorwalking coverage during implementation phases.
About Northumbria Healthcare NHS FT
Northumbria Healthcare NHS Foundation Trust provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10,000 employed staff. The Digital Services team provides the technology and technical development to assist in current electronic systems and the drive to be paper-free at the point of care.
Leadership and values
To role model compassionate and inclusive leadership to shape a collective leadership culture within the trust. This includes engaging, enabling and empowering others; using coaching to promote ownership of learning and quality improvement; and facilitating teamwork and collaboration across teams, departments and organisational boundaries.
Additional duties
Duties for this role include:
* Provide high-quality training for IT training projects.
* Deliver training in the use of desktop applications, ICDL, Internet Training, and clinical systems.
* Educate all Client organisation staff on IM&T through presentations, intranet, and bulletins.
* Provide small group and 1-to-1 training and support to users of new and existing IT systems.
* Facilitate large group training.
* Commitment to Continuing Professional Development for yourself and others.
* Assist in the delivery and development of MS Office, ICDL, Internet Training, and Clinical system training.
* Assess and evaluate learning and training outcomes.
* Educate Client staff regarding Email and Internet security, Data Protection, and primary clinical systems.
* Produce online training materials for use by all Trust staff.
* Produce high-standard training materials while meeting deadlines and maintaining confidentiality.
* Produce documentation using Word Processing, Spreadsheets, Databases, presentation graphics and other packages as appropriate.
* Maintain training documents in a structured and retrievable manner.
* Ensure smooth administration of training projects and proactive coordination of activities.
* Demonstrate Trust core values and behaviours.
* Deliver training in line with the IT Skills Pathway to meet NHS targets.
* Support learners to build confidence and provide opportunities for achievement and progression while adhering to project timetables.
* Provide flexible support to staff undergoing training within primary and community healthcare teams, acute trusts, and external customers.
* Provide Go Live "HyperCare" and Floorwalking coverage.
This advert closes on Wednesday 17 Sep 2025
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