Here at Owens Group we are looking for someone to join our Customer Services team in our Dafen Offices. Our team focus on keeping a high standard of customer services for many companies across the UK.
Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"
Base Location: Dafen, Llanelli
Hours: 06:00 - 18:00 - 4on4off
Salary: £24,000 per annum
Benefits:
* 20 days Annual Leave
* Company Discount Benefits
* Company Salary Sacrifice Pension Scheme
* Life Assurance
Key Accountabilities
* Carry out tasks largely unsupervised to cost and quality standards.
* Plan ahead - tasks and resources
* Liaise with internal/external customers to resolve problems.
* Collect, analyse, and distribute information/data.
* Provide professional/specialist advice both internally and externally.
* Developing relationships with external customers, suppliers.
* Stay abreast of changes in technology, markets, competition, legislation and apply to the operation.
* Specify and ensure levels of support service are in place.
* Prioritise and co-ordinate workloads
Specific Experience
Problem solving/logical thinking
Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.
Specific Skills
Computer skills - Excel
Good communication skills, interaction at all levels internal and external.
Geographical knowledge
Team player with a flexible "Can-Do" attitude
THIS ROLE IS NEITHER EXHAUSTIVE NOR EXCLUSIVE AND MAY BE REVIEWED IN THE FUTURE DEPENDING UPON OPERATIONAL REQUIREMENTS AND STAFFING LEVELS