Aristocrat Interactive, part of Aristocrat Leisure Limited (ASX: ALL), is a leading provider of online Real Money Gaming (RMG) solutions. Formed in 2024 through the integration of Anaxi and NeoGames businesses, Aristocrat Interactive delivers innovative content, proprietary technology platforms, and full-service offerings across iLottery, iGaming, and Online Sports Betting (OSB). Backed by the global strength of Aristocrat Leisure Limited, a top-tier gaming content creator with over 8,500 employees worldwide, the company is dedicated to bringing joy to life through the power of play.
Role Overview
Aristocrat Interactive is seeking a Customer Service Representative to join its Manchester, NH team. This role is essential in ensuring players enjoy a seamless experience across Aristocrat’s iGaming and iLottery platforms. The position involves providing world-class customer support through multiple channels while representing Aristocrat’s values of excellence, collaboration, and player-first service.
What You’ll Do
* Respond to customer inquiries regarding accounts, products, and services.
* Troubleshoot technical issues across computers, tablets, and smartphones.
* Handle inbound calls, live chats, emails, and outbound follow-ups.
* Communicate special marketing offers to VIP customers.
* Provide feedback on service failures and escalate issues when necessary.
* Maintain strict confidentiality of customer data.
* Adhere to company protocols and support organizational values.
* Achieve a daily goal of 70 contacts across all service channels.
* Meet SLA targets, including answering chats and calls within 45 seconds.
* Competitive hourly pay range: $12.15 – $22.56 (final offer based on experience, skills, and internal equity).
* Health, dental, and vision insurance.
* Paid time off.
* 401(k) plan with employer matching.
* Comprehensive benefits information available at atibenefits.com
Qualification / Requirements
* 0–2 years of inbound/support call center experience preferred.
* Minimum age 21, with a high school diploma or equivalent required; some college preferred.
* Strong written and verbal communication skills.
* Ability to work on a hybrid schedule with reliable internet access (internet speed test required).
* Comfortable with camera-on requirements during work.
* Advanced computer literacy, including Microsoft Office; ability to type at least 90 WPM.
* Experience troubleshooting technical issues on computers, smartphones, and tablets.
* Excellent grammar, typing, and data entry skills.
* Ability to work independently, exercising initiative and discretion.
* Strong organizational and time-management skills.
* Resilient in a fast-paced, dynamic environment with a focus on outstanding customer service.
J-18808-Ljbffr