Customer Relationship Coordinator
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors.
We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace. As our business looks to deliver its ambitious strategy of growth, we are looking for a part time Customer Service Coordinator to join our team at Cowick to provide our customers with excellent customer service and support from order entry through to delivery, ensuring orders are managed efficiently and customer needs are met at every stage of the process.
Who We’re Looking For:
At Croda, we believe our people are the heart of our success. We are committed to fostering an environment where you can grow, make a meaningful impact, and thrive.
1. Educated to GCSE level, or equivalent.
2. Excellent communication and interpersonal skills.
3. Strong attention to detail and a high level of accuracy.
4. Previous experience in a customer service or customer-facing role.
5. Confident using systems and Microsoft Office applications.
6. Previous experience using SAP would be advantageous.
What You’ll Be Doing:
Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
You will play a key role in delivering excellent customer experience, supporting customers and internal teams to ensure a seamless service from order entry through to delivery.
7. Providing excellent customer service to a dedicated account portfolio. Being the main point of contact for all customer enquiries.
8. Building strong relationships with customers to support satisfaction, retention and long term business growth.
9. Setting up and maintaining accurate customer master data.
10. Processing customer orders accurately and efficiently, including understanding of stock availability.
11. Managing the full customer service process from order entry through to delivery.
12. Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
13. Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
14. Working to meet KPI’s and SLA’s.
15. Contribute to continuous improvement to the customer service process.
What We Offer:
Join a global organisation with countless opportunities for growth and leadership.
The successful candidate will receive a competitive salary and benefits package including:
16. Defined benefit pension scheme
17. days paid holiday allowance (inclusive of bank holidays)
18. Private medical insurance
19. Free lunch in on-site restaurant
20. Access to share plans
21. Cycle to work scheme
22. Car leasing scheme
23. Generous parental leave
24. Retail platform benefits
25. Free car parking on Croda sites
26. Flexible working arrangements
Additional Information
If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email .
Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.