Due to expansion, Connected Health is looking for an exceptional, driven, and compassionate Service Manager to join our team across the South Eastern Trust. As a Service Manager, you will play a key role in managing, developing, and expanding our Homecare services. You’ll ensure the service operates in line with organisational strategy, maintains regulatory and contractual compliance, and consistently delivers high-quality support to our clients.
Why Choose Us?
* Sign on Bonus: Receive a £500 bonus (paid after 3 months)
* Recognition & Rewards: Employee of the Month, Quarter, and Year awards
* Refer a Friend: Earn £200 for successful referrals
* Career Growth: NVQs in Health and Social Care (levels 3‑5) to Leadership and Management Training
* Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts
Key Roles & Responsibilities
* Efficiently manage day‑to‑day running of the business, allocating resources and monitoring performance to deliver high quality of care.
* Manage all aspects of the Operations team and provide leadership to ensure line managers understand their duties and have the support they need.
* Be responsible for the delivery of the service in line with RQIA requirements and company policy and procedures.
* Undertake training and development to keep up to date with the law, best practice and changes in company policy, and apply this knowledge to day‑to‑day management and delivery of care.
* Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business, including rota planning, quality monitoring, and reports to the Director of Care.
* Act as a good ambassador for our business, building effective relationships with customers, families, representatives, staff, and stakeholders, including HSC Trusts and the RQIA.
* Apply excellent communication skills with customers, families, staff and representatives to deliver high quality of care.
* Line‑manage the Assistant Manager to ensure the development and profitability of the business, focusing on retaining and developing a caring workforce, and included coaching and mentoring of Regional and Area Managers.
* Contribute to a positive, cohesive, therapeutic environment and appropriately address disciplinary, grievance, untoward incidents and complaints.
* Attend external meetings and represent the service positively.
* Participate in the growth and development of the business working alongside the Coordination Manager.
* This list of duties is not exhaustive and the successful candidate will be flexible and adaptable to change.
Who We Are Looking For
* Hold, or be working towards completion of, an NVQ level 5 qualification in Health & Social Care.
* Have experience and knowledge of the Care Industry, in a similar role, with leading inspections by regulatory bodies and be capable of passing the registration interview with the RQIA.
* Experience and knowledge of the Domiciliary Care Industry.
* Hold a full UK driving licence with access to a car.
* Excellent communication and relationship‑building skills.
* Experience of care services, risk assessment and person‑centred care and support.
* Experience managing and developing an effective staff team.
* Ability to maintain clear written and electronic records and follow statutory reporting procedures.
* Ability to implement policies, procedures and instructions.
* Effective leadership and management in the healthcare industry, focusing on delivery of high‑quality care and achieving positive regulatory inspection outcomes.
* Excellent understanding of the principles of high‑quality person‑centred care and non‑discriminatory practice.
* Good understanding of regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
* Understanding of systems to maintain confidentiality in relation to customers, staff and the business.
* Knowledge of recognising abuse and safeguarding procedures.
About Us
At Connected Health, we don't just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace, and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. We welcome applications for all job roles from members of all communities.
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