RECRUITMENTiQ is working in partnership with a well known manufacturing business, who are looking for a proactive and driven Customer Feedback Team Leader to champion the voice of the customer across our business.
This is a hands-on leadership role where you will oversee the collection, analysis, and response to customer feedback, ensuring insights translate into meaningful improvements across our products, services, and customer experience.
You will lead and develop a dedicated team, drive performance against KPIs, and work closely with cross-functional departments to ensure customer feedback shapes business decisions.
Key Responsibilities
Customer Feedback & Insights
Collect, categorise, and analyse customer feedback to identify trends, pain points, and opportunities
Produce and present regular reports on customer sentiment and satisfaction metrics
Respond to customer feedback where appropriate, ensuring concerns are acknowledged and resolved professionally
Track progress of feedback initiatives and ensure timely resolution of issues
Drive root cause analysis to support continuous improvement and cost control
Collaboration & Communication
Act as a key liaison between customers and internal teams including Sales, Operations, Transport, Quality, and Customer Service
Clearly communicate insights and recommendations ...