Job Description
Operations Manager
Do you have a proven track record in managing the day-to-day operations within a fast-moving, commercial businesses that prioritise high levels of exceptional customer service? Are you caring and empathetic in nature and enjoy working in companies where you can add real value to people’s lives? If so, we’ve got a fantastic opportunity for an Operations Manager, with a clear pathway to progress within the company within next couple of years.
On offer for the Operations Manager is a salary of £50,000, employee assistance programme, 21+8 days annual leave, free parking on-site and the development to progress within the company over the next couple of years resulting in an increased salary.
The Operations Manager role
You’ll be working within a business that delivers care and support to vulnerable people with care needs, within a social care setting. They everything they do is centred around the people they support, ensuring that deliver a safe and effective care and companionship.
Your main areas of responsibility will be around:
People
* Ensuring that they are able to attract, recruit, train and retain dedicated, caring and empathetic people who can provide first class care and companionship to their clients.
* Support and manage a high performing office team, giving them the tools they need to excel in their roles.
* Ensure that current employment law, equal opportunities and health and safety legislation is consistently met.
Quality of Service Provision -
* Continuously monitoring the levels of service delivery across all business areas, to ensure that they are consistently meeting company standards, legal requirements and regulatory compliance.
* Ensure that the teams within the business have adequate and suitable resources to carry out their duties effectively.
* Retain important accolades and awards for standards of service.
Business Operations
* Take full responsibility for day-to-day operations
* Set, meet and regularly review business performance targets
* Gather information and analyse data to ensure that business is achieving maximum productivity.
Legal and Finance
* Ensure that all systems, processes, policies and procedures, implement a culture of best practise across the business.
* Provide weekly/monthly reports for the owners
* Lead of the development of annual plans, forecasts, reports, budgets and targets
The Successful Candidate
* We’re looking for somebody with experience in managing day to day operations of a business – this doesn’t necessarily need to be a care business, but ideally, you’ll have managed services where high-quality, customer centred service is paramount.
* You’ll be caring and empathetic in nature and be really invested in making a difference in the lives of vulnerable people.
* You’ll be a driver with your own vehicle, and live within a 30 minute commute of St Albans.
* You’ll be able to work flexibly – the hours of work are Monday – 9-5 but service operate outside of those times and there is a requirement to be part of a rota with other members of the SLT – to be available for out of hours emergencies (there is an on-call team who deal with first line of on-call)
* You’ll demonstrate competencies in Driving Results, Decision Making, Adapting to Change, Leading Others, Communication and Relationship Management,
Interested? To be considered for the Operations Manager position, click apply to send your CV to Laura at Thendon Resourcing. We’ll be in touch to discuss your application further.