The role of an Emergency 999 Call Handler (Emergency Medical Advisor) When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services. This role can be demanding, challenging, and ultimately very rewarding however, it's not for everyone.
Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation. Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service We need individuals who have the drive and passion to make a difference to peoples lives, but also the personal resilience to work in a high-pressured environment You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature Further Information The interview process will consist of 6 Multi Mini Interview's (MMI's) a Call listening element and a tour of the Emergency Operations Centre. You will be required to complete an online Psychometric Test prior to the assessment day. All successful applicants will be required to undertake an Enhanced DBS check for adults and children.