Product Support Specialist - Manual & Robotic
North East Scotland, Aberdeen (12 month fixed term contract - MAT Leave cover)
Position Summary:
To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
1. Customer Service & Ethics: Demonstrates outstanding ethics, treats customers and employees with respect, and represents the company positively.
2. Knowledge & Communication: Communicates benefits of products and their clinical applications effectively.
3. Customer Support & Business Planning: Acts with integrity, delivers commitments timely, and constructs basic business plans with mentor/manager input.
4. Sales & Relationship Building: Develops rapport, understands customer needs, and uses troubleshooting to grow and protect the business.
5. Market & Customer Analysis: Understands stakeholder decision processes, conducts market observations, and addresses challenges with solutions.
6. Team & Administrative Collaboration: Participates in meetings, maintains customer database/CRM.
Clinical/Technical Expertise:
1. Provides front-line clinical and technical support before, during, and after surgical procedures.
2. Trains and guides surgeons and staff on the use of Stryker’s Mako robot, including setup, intraoperative activities, and software use.
3. Assists with pre-operative planning using proprietary software, troubleshooting, and partnering with Field Service.
4. Builds knowledge of implants, instrumentation, and robot applications to become a trusted resource.
5. Completes necessary training and certification for robotic-assisted and manual procedures.
Key Talents / Skills Requirements:
* Excellent communication skills in English, outgoing, persuasive, confident, and persistent.
* Patience, self-motivation, analytical skills, and flexibility.
* Strong teamwork, networking, commercial awareness, and a valid driving license.
* Ability to discuss medical and economic issues confidently, with a solution-oriented approach.
* Experience in OR, learning agility, self-organization, willingness to travel, positive attitude, and ethics.
Qualifications/Experience:
* 0-1 years sales experience with a related diploma; higher education advantageous.
* Market knowledge and medical background preferred.
* Experience in sales of capital goods or consumables, or extensive clinic/OR experience.
#J-18808-Ljbffr