SFI Functional Architect - Salesforce
London | Hybrid working
12 months CONTRACT | Inside IR35
iO Associates has partnered with a global leader in digital consulting and is seeking an experienced SFI Functional Architect to lead CRM discovery sessions, analyse business processes, and design future-state Salesforce solutions. You'll translate complex requirements into clear user stories, build prototypes, create process diagrams, and guide cross-functional teams through implementation.
Key Responsibilities:
* Lead requirement workshops, discovery sessions, and solution demos.
* Identify process gaps, reengineer workflows, and develop Salesforce solution designs.
* Break down business needs into technical components and user stories.
* Build and present Salesforce prototypes to business and technical stakeholders.
* Support UAT planning and collaborate with UX, Change Management, and development teams.
* Work across Salesforce Industries Cloud (Insurance, Financial Services, Health Cloud preferred).
Requirements:
* Strong hands-on experience with Salesforce Industries (Vlocity/SFI) in the Insurance sector.
* Insurance domain background required.
* 5+ years as a Business Analyst/Consultant in CRM or digital transformation.
* Hands-on Salesforce configuration and custom development experience.
* Must have hands-on Omni Studio skills (Data Raptors, Flex Cards, Omni Scripts, Integration Procedures, Rating Engine)
* Knowledge of Product Admin, Quoting, Policy Admin, FNOL, Claims, and Enrolment.
* Salesforce Industries certification required; CPQ or SFI CPQ preferred.
If you're passionate about building impactful Salesforce solutions and ready to take on a strategic consulting role, we'd love to connect.
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