IT Support Engineer - Microsoft Platform - Eco- Environment Services
Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands‑on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high‑quality infrastructure solutions.
Role Snapshot - Sheffield HQ
* Salary: £40,000 - £45,000 per annum
* Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office
* Hours: 08:30 - 17:00, Monday to Friday
* Reporting to: Group Information Systems Manager
* Occasional travel to other UK sites required
About the Role
As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud‑First" strategy while maintaining on‑premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies.
Key Responsibilities
* Provide 3rd line technical support, acting as an escalation point for complex incidents and problems.
* Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments.
* Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations.
* Configure and support network infrastructure including firewalls, switches, routers, and Wi‑Fi.
* Administer Active Directory, Group Policy, identity management, and access controls.
* Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager.
* Monitor system performance, availability, and security, ensuring adherence to best practices.
* Maintain and test backup, disaster recovery, and business continuity solutions.
* Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling.
* Work closely with third‑party suppliers and internal stakeholders to deliver reliable IT services.
* Produce clear technical documentation and contribute to continuous service improvement.
Skills and Experience
Essential
* At least 5 years' experience in IT support, including substantial 3rd line and project‑based work.
* Strong hands‑on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform).
* Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019).
* Solid understanding of Active Directory, Group Policy, and networking fundamentals.
* Experience supporting multi‑site or multi‑entity environments.
* Strong troubleshooting, analytical, and problem‑solving capabilities.
* Experience implementing or maintaining Cyber Essentials compliance.
* Excellent communication and stakeholder management skills.
* Highly organised, proactive, and customer‑focused mindset.
Desirable
* Microsoft certifications (Azure, Microsoft 365, Security).
* CCNA, VCP, or equivalent technical certifications.
* Experience with PowerShell scripting and automation.
* Knowledge of ITIL or structured service management frameworks.
* Experience with Veeam or similar backup and DR platforms.
What's On Offer
* Competitive salary package with clear technical ownership
* Hybrid working model supporting work‑life balance
* Exposure to modern cloud and infrastructure technologies
* Opportunity to influence and shape a growing IT environment
* Support for ongoing professional development and training
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