* Market leading International Business
* A supportive team environment
About Our Client
B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.
Job Description
B2C Customer Service and Complaints, Reading:
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Handle incoming customer enquiries and complaints via phone, email, and digital channels.
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Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.
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Act as the customer's advocate, ensuring a positive and empathetic experience at every stage.
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Liaise with internal departments and external partners to coordinate solutions.
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Maintain accurate records of all interactions and case resolutions using CRM systems.
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Provide feedback and insight to help enhance products, services, and processes.
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Support continuous improvement initiatives within the customer service function.
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Represent the brand with professionalism, discretion, and a passion for quality.
The Successful Applicant
B2C Customer Service and Complaints, Reading:
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Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.
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Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.
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Excellent problem-solving abilities and attention to detail.
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Confident in managing complex cases and negotiating resolutions.
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Skilled in using CRM software and digital communication tools.
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Customer-focused mindset with a natural ability to build rapport and trust.
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Highly organised with the ability to manage a varied workload under pressure.
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Knowledge of FCA regulations and customer rights is advantageous.
You will be able to work a weekend once a month/once every 4 weeks.
What's on Offer
Salary of circa £26,000 - £27,000 dependant upon experience.
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