Availability:Wednesdays Thursdays Fridays and Saturdays. 2:30 pm to 11:00pm
Tasks
Toensure that each guest has a comfortable and enjoyable stay andthat their needs are met in the best possible way going above andbeyond what is expected ofus.
Outcomes
* ToEnsure the security of the building andguests
* To activelydetect guests needs and resolvethem
* To serveguests by any means of communication theyrequire
* To ensuresmooth checkin and checkouttasks
* To maintainupdated records of bookings and payments in our Property ManagementSystem
* To dealwith special requests fromguests
* To respondto guests complaints in a timely and professional manner andcontact necessary staff to solve problems thatarise
* To keeptrack of repeating issues and convey them to the Operations Manageror the housekeepingstaff
* To overseemaintenance and repairs in individual rooms and commonareas.
* To placesupply orders whennecessary
* To setup restaurant forbreakfast
* Toprepare and serve healthy breakfast and afternoontea
* To ensure allrooms are clean tidy and fully furnished to accommodate guestsneed
* To liaisewith housekeeping staff to ensure basic housekeeping duties areprovided including replacing linens changing and arranging thetowels emptying trash restocking toilet supplies cleaning toiletsvacuuming dusting sweeping and mopping tie floors cleaning glassand windows and rearranging the room after guests checkout
* To ensuredirty linens are transported to correct area to be cleaned and torestocks areas with cleanlinens
Requirements
Competencies
* Listeningskills
* Communication
* Proactivity
* Attentiontodetail
* Enthusiasm
* Organizationand planning
* Senseof humour
* Friendlymanner
RecruitmentChecks
* Authorisationto stay/work in theUK
* IDCard
* Proof ofPhysical Address