About the role:
The role that our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime, to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.
As one of our Assistant Managers you will be working within a sociable but fast paced and sales focused environment, where no two days are the same. Working closely as part of your motivated and friendly team, your main role will be to establish the travel needs of your customers and deliver the right products, packages, and destination to make their vision a reality. Your duties will include:
1. Working closely with the Travel Branch Manager to support the smooth day-to-day operation of the branch and its administrative processes
2. Assisting the branch manager in coaching and developing your colleagues. Setting a high standard for your team and inspiring them to achieve it
3. Organising travel packages for customers from start to end, including arranging flights, insurance, accommodation, and the extras that ensure the holiday goes smoothly
4. Managing customers’ holiday administration, including the collection, and processing of payments
5. Helping to drive business through social media and organising events, to help build and maintain relationships with your customers
About You
Due to the sales focused and energized nature of our travel branches, our Assistant Managers need to work with enthusiasm, passion, and initiative. You’ll be a role model and point of contact for the team, demonstrating the standards and behaviours that you want to see in your colleagues. You’ll also need to show us:
6. At least two years' previous experience in a similar role in the travel industry
7. Previous experience of leading and inspiring a team, and supporting your colleagues with their career development
8. A genuine passion and care for customers and their experience in store, demonstrating excellent customer service in any given situation
9. A highly motivated, passionate, and driven manner, you’ll be someone who wants to work for a travel agent that really cares for its community
10. Confident communication skills, a real people person who is able to offer the quality of service our members and customers expect
Benefits
This is a great opportunity to develop your Travel career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:
11. Up to 30 days annual leave (pro-rata) including bank holidays
12. Pension scheme (with up to 12% employer contributions)
13. Generous colleague discount rates across our family of businesses
14. Annual discretionary colleague bonus to reward you for your hard work
15. Free tea and coffee provisions for all colleagues during rest breaks at work
16. Wellbeing initiatives and community engagement opportunities
17. Opportunities to travel to exciting new places to experience them first hand. This will support you in being able to sell these destinations to your customers.
Our Travel Consultants also qualify for our profit share incentive scheme, earning commission on everything that is sold. This is in addition to incentive earning opportunities with key suppliers throughout the year.