Start Date:ASAP
End Date:4-month contract
Location:Fully remote
Working Hours:Full Time - Monday to Friday 9am to 5pm
Rate:
Traditional Day Rate Equivalent: £140
Agreed Contract Rate (ACR) £ Post deduction of all employer costs and you are taxed on that rate)
Illustrative Equivalent Annual Salary £27,938.57
Illustrative Equivalent Monthly Salary £2,328.21
Illustrative Equivalent Monthly Holiday Pay £281.00
Illustrative NET Pay £2, This includes holiday paid up front monthly)
Role Overview:
Role:1. Call Handlers - background in Arrears, Remediation, Complaint Handling – Mortgage experience desirable but not essential
Role:2. Remediation Agents - Customer service experience within FS environment - Mortgage experience desirable but not essential
Skills Required:
* Complaint Handling experience
* Financial Services collections experience
* Remediation background
* Mortgage experience desirable but not essential
* Experience of speaking with vulnerable customers
* Excellent telephone manner and strong communication skills
* Experience of following processes and working in a regulated environment
* Genuine passion for great customer service and helping others
* Strong work ethic and resilience, with the ability to work well in a fast-paced environment
* Good MS Office skills