First Contact Team Leader - Team Leader Preston (Head Office) Salary: £29,880.90 37 hours per week At N-Compass, advocacy is a commitment to ensuring every individual is heard, respected and supported to have choice and control in their lives. We’re looking for an experienced and passionate Duty Advocacy Team Leader to lead our frontline advocacy service. This is a pivotal role where you’ll guide a dedicated team, shape service delivery, and ensure people receive high-quality, responsive support when they need it most. The Duty Advocacy team serves as the first point of contact for all Advocacy services, we are responsible for receiving, triaging, and assessing the eligibility of referrals across multiple channels, including telephone, email, online chat, and post. Why join us? We are proud of our culture, one where people feel valued, trusted and able to thrive. We are recognised as a great place to work, underpinned by strong employee engagement and a focus on wellbeing We actively support colleagues to develop and grow professionally, with access to learning and development from day one We foster a culture of kindness, openness and trust, where people feel safe to share ideas, learn and improve We focus on “you said, we did”, listening to our teams and acting on feedback to continuously improve how we work together This means you won’t just lead a team, you’ll be part of a supportive, values-driven organisation that invests in you. About the role As Duty Advocacy Team Leader, you will: Lead and support a team delivering responsive duty advocacy services Ensure high-quality, person-centred support at the first point of contact Provide coaching, guidance and supervision to develop your team’s confidence and capability Monitor performance, quality and demand, helping shape service improvements Build strong relationships with partners and stakeholders Maintain a calm, solutions-focused approach in a fast-paced environment About you You’ll be someone who: Has experience in advocacy, advice, or a similar people-focused service Brings strong leadership skills, with the ability to motivate and develop others Communicates clearly and can make complex situations easy to understand Is calm under pressure and able to prioritise effectively Is passionate about empowering people and upholding their rights What you’ll get in return A supportive and collaborative team environment Opportunities for ongoing learning and career development A culture that prioritises wellbeing, flexibility and trust The chance to make a real difference every day Benefits Working for n-compass gives you access to a great range of benefits, take a look at what we offer: 25 days annual leave entitlement bank holidays with additional days for length of service. An extra day off for your birthday! Maximum 37-hour week 5% Employer Pension Contribution, 3% Employee Pension Contribution Employee Assistance Programme - around the clock access via telephone, email and online, this is a free, independent resource to help you balance your work, family and personal life Westfield Mosaic Health Plan, which enables you to be reimbursed for a range of treatments including dental, optical, therapy treatments, wellbeing and alternative therapy treatments Death in service benefit Bereavement Counselling Probate Helpline Family Friendly Policies Monthly Employee Award Buying and selling annual leave 3 hours off for Christmas shopping Learning and Development Opportunities Dynamic, innovative, fun organisation Ready to lead with purpose? If you’re looking for a role where you can combine leadership, impact and a genuinely positive workplace culture, we’d love to hear from you. Apply now and be part of a team that is committed to helping people be heard. Please find attached on our website, the full Job Description, Person Specification and benefits package. Successful applicants will be required to undergo an enhanced DBS check. This role may be closed prior to the advertised closing date, dependent on applicant numbers, therefore early applications are advised. Registered Charity Number: 1128809 Key words; Duty Advocacy; Team Leader, Multi Specialist Advocate; IMCA; IMHA; Care Act; Independent; Independent Mental Capacity Advocate; Paralegal; Support worker; Social Worker; Advocate; Mental Health; charity; third sector REF-229 034