At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
This position is within the Global Platforms & Services (GPX) Back Office team, which provides capabilities to meet the ever-evolving compliance, regulatory and accounting needs of the American Express Travel and Lifestyle Services (TLS) business. The broader GPX team builds foundational capabilities through services, data, and automation that power and enhance customer and agent experiences within TLS, and result in bringing American Express card membership to life.
How will you make an impact in this role?
The Travel Accounting Systems Analyst - Digital Product Management role focuses on the provision of software solutions to meet the operational, compliance, regulatory and informational needs of TLS in the areas of travel accounting and supplier reconciliation. This role involves partnering closely with stakeholders in the business, other product teams, and technology teams to coordinate the delivery of end-to-end software solutions and process enhancements. Responsibilities include the following:
1. Capture, analysis and alignment of business requirements with stakeholders
2. Authoring of user stories and definition of acceptance criteria to meet requirements
3. Design, configuration and testing of software solutions within the back-office application
4. Partnering with the technology team to design and deliver custom software solutions
Minimum Qualifications
5. Bachelor’s degree
6. Experience with business analysis, software solution design, software configuration, and user acceptance testing
7. Excellent written and verbal communication skills, especially the ability to convey complex concepts in simple, concise terms
8. Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills and great attention to detail
9. Analytical mindset
10. Flexible and adaptable; comfortable working in an environment of frequent change
Preferred Qualifications
11. Experience with accounting processes, including general ledger, accounts payable and accounts receivable
12. Experience with the travel industry (specifically back-office systems and processes)
13. Software product ownership/management
14. Unit4 Business World CentralCommand
15. Global Distribution Systems (especially the Sabre GDS)
16. SQL
17. Agile product development methodologies and tools (JIRA, Rally, Mural, etc.)
Employment eligibility to work with American Express the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
18. Competitive base salaries
19. Bonus incentives
20. Support for financial-well-being and retirement
21. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
22. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
23. Generous paid parental leave policies (depending on your location)
24. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
25. Free and confidential counseling support through our Healthy Minds program
26. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.