Customer Advisor - Connect - LeighNumber of Positions: 1Salary: £24,264 - £27,134 per annumWorking Hours: 35 hours per weekLocation: Turner House, LeighJob Category: Connect (Customer Service)Region / Division: Leigh and/or Ashton Under-LyneBusiness Unit: ConnectWould you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.If you are looking for a career with an outstanding company then please read on.Who we are:Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.About the department:As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 15th year in a row demonstrating a consistent approach to service excellence.The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.Role Information You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.For more information regarding the role, please refer to the job pack below.We reserve the right to close this vacancy early should we receive a sufficient number of applications.