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Supporter retention and experience officer

London
Permanent
The Salvation Army
Posted: 12 January
Offer description

Working hours: Minimum 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ

Interview Date: To be confirmed

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than local centres and nearly residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The role is a key member of the Supporter Retention and Experience Unit - who are responsible for delivery of multi-channel direct marketing communications to warm supporters - including regular giving, loyalty communications and cash appeals. The Unit is also responsible for creating and optimising supporter journeys and gathering valuable supporter insights. This role will lead on their own campaigns and projects which will include the development of new initiatives across the Unit.

Do you want to be part of a dynamic team helping to raise £40 million a year?

Would you like to work for a top 10 charity fighting against social inequality and transforming lives across the UK?

We are looking for a motivated and enthusiastic candidate to join our dynamic and successful Supporter Retention and Experience Unit, working across a range of offline and online media channels. You will play a key role in supporting the team on retention and supporter experience campaigns to deliver income and build strong loyalty communications to existing supporters, helping to raise £40 million a year.

To be successful in this role, you should:

1. Enjoy working in a team
2. Be a clear communicator with strong organisation skills
3. Have strong experience in supporter experience, journeys or direct marketing
4. Have excellent project management and analytical skills and confidence working with agencies and data.

Closing date: Sunday 1st February at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.

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