Description
:
Credit Control Lead - Justerini & Brooks
Join our Justerini & Brooks team
Justerinis & Brooks was established in 1749 and is widely regarded as one of the world’s leading fine wine and spirits merchants, known for the quality of its portfolio and service. It has held a Royal Warrant for supplying wine and spirits to each British monarch since 1761.
The company has sales offices in London, Edinburgh and Hong Kong and is a wholly-owned subsidiary of Diageo PLC the world’s leading premium drinks business. Justerini & Brooks has dedicated Sales divisions that focus on servicing Private Clients, On-Trade, and the Off-Trade including Luxury Retail.
Purpose of Role
1. To run the credit control team but also be a functional expert
2. To support a fast order to cash process through the timely collection and posting of payments to customer accounts
3. To provide a first class, value-added, customer experience to both private clients and on trade customers and to support the private client sales team, the on trade sales team and the Hong Kong private client sales team
4. To work within a solid control environment and fully support and promote our compliance agenda
5. To lead and coach a small high performing team
6. To support financial control on our month end reporting
Key Accountabilities
7. Creating structure and rhythm for the team to work to
8. Being a point of escalation for complex customer queries
9. Be a decision maker on more complex queries
10. Responsible for a large number of varied and complex debtor accounts both Private Client and Trade customers
11. Collection of cash to trading terms
12. Allocate payments to invoices on accounts
13. Manage and prepare direct debit payments for customers
14. Answer telephones
15. Resolve customer queries including copy invoices, account amendments, proof of deliveries
16. Perform credit checks for new customers and support the onboarding process
17. Support an annual credit limit review for all customers
18. Month end reporting of aged debt and bad debt
19. Support all sales teams, private client, on trade and Hong Kong with accounting requests
Qualifications & Experience Required
20. Experience in a wine and spirits business an advantage
21. Credit control experience
22. People leadership
23. Track record of driving continuous improvement
24. Excellent written and verbal communication
25. Ability to build effective relationships at all levels with internal and external stakeholders
26. Strong IT and data analysis skills including the use of a wine industry ERP, case management system, Excel and Power BI
27. Proven track record in a fast paced, customer facing environment
28. Good attention to detail
29. Open to change and continual development
Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you!
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Worker Type :
Regular
Primary Location:
1HQ
Additional Locations :
Job Posting Start Date :
2026-03-11