You’ll provide an efficient, responsive, and holistic housing management service for customers living or moving into semi-independent or community homes. You’ll support customers with property viewings, tenancy sign-ups, benefit claims and provide move-on options advice. You’ll carry out property inspections for maintenance and Health & Safety checks. Job requirements • Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups. • Assisting with all areas of move-in to make sure new residents are made to feel comfortable. • Maintaining tenancy conditions and making sure that properties and stock are maintained. • Dealing with enquiries and complaints from tenants and members of the community or public. • Making sure regular property and health and safety inspections and report any issues to the relevant teams. What we’re looking for • Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice. • Experience working in housing or in a busy environment where you regularly help or deal with customers or the public. • Experience in dealing with customers with complex needs. • Great communication and problem-solving skills. • DBS required. • Full UK Driving License with own vehicle for work purposes. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go so may close the role early if we find the right person. Stoke Homelessness FullTime GreatBenefits JobsThatGiveBack ComplexNeeds HousingCrisis INDAD Who we are We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it’s celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief. Documents