Automotive Service Advisor
Location: Erdington, Birmingham
Permanent Contract with Formel D
Working Hours: 08.00am -17.00pm
Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales. The company was founded in 1993 and is headquartered in Cologne (Germany).
We currently have a team of several thousand people located in 45 nations, and more than 90 locations in 21 countries, working daily at the core of the industry. Our drive is passion, team spirit and professionalism in everything we do, and our success is based on the satisfaction of our customers, which makes us stand out as a premium supplier within the sector.
We are looking for a confident and reliable Service Advisor to join our new Automotive Technical Centre based in Erdington, Birmingham. This customer-facing role is perfect for someone who enjoys working with people, is organised and can handle a fast-paced environment. For you to be successful in this role you will be responsible for the below:
Responsibilities:
- Greeting customers and answering calls/queries
- Booking repairs for customers
- Keeping customer details up to date
- Liaising with Mechanics on a daily basis with admin tasks
- Taking payments
Requirements:
- Previous experience in a receptionist/admin or customer service role (Automotive/Dealership experience preferred)
- Strong customer service, communication and interpersonal skills
- Previous sales experience is preferred but not essential
- Good organizational skills and attention to detail
- The ability to arrange a busy diary/ Work flow for multiple members of staff
- Clean UK/ or equivalent Driving Licence
- Own Vehicle
- RTW in the UK without restrictions (PLEASE NOTE WE DO NOT OFFER SPONSORSHIPS)