Helpdesk Administrator - Edinburgh - Salary up to £31,500 CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works. Key duties & Responsibilities: Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Check and maintain FMHelpdeskInbox Schedule reactive and help desk call outs. To review jobs received during the working day and allocate accordingly to Engineers. Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data Support the Office & Contract Managers in the administration & delivery of departmental objectives Attending to queries should they arise General administration support Raising Corrective maintenance tasks following on from PPM completed tasks Organisation of day-to-day work to ensure that all key tasks are fulfilled Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract Requirements: Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment. Strong customer service and communication skills, with a professional and proactive approach. Good commercial awareness and experience with financial reporting. Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy. IOSH Managing Safely qualification (desirable). Salary & Benefits: Salary up to £31,500 (depending on experience) 25 days annual leave plus bank holidays Company pension scheme Monday - Friday 8am to 5pm (In office)