TK Elevator UK Ltd — Wythenshawe, England, United Kingdom
The Company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors’ elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers’ service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator’s service technicians across the world, so they are equipped to provide highest quality service and keep customers’ equipment moving.
What we expect We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.
As a Field Support Engineer, your day to day will include:
Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
Get involved in research about new control systems and digital solutions
Assist in the development of training simulators and product test rigs
Undertake training as necessary to be at the forefront of industry and technological developments
Deliver training courses to field engineers from across Europe
Assist with the preparation of product support content for field use
Who we are looking for Proven experience working as a field support engineer
A subject matter expert in one or more our major competitors’ product lines
Excellent communication skills: verbal, telephone and written
Positive attitude, capable of working under pressure as part of a team
Confident in using your own initiative and proactive thinking outside of the box
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
Demonstrated exceptional customer service and problem-solving skills
NVQ4 (or similar) qualification an advantage
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
It is desirable if you have language skills, especially in French (Italian or German can be also considered)
What we offer Competitive salary paid on a monthly basis
34 days holiday, inclusive of bank holidays
Attractive company pension scheme
Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
Life Assurance Scheme - 4x annual salary
Free access to premium health and wellbeing apps
Subsidised gym membership
Industry-leading enhanced maternity and paternity provision
Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
Long Service award scheme, with holiday benefits
Employee Assistance Programme
Refer a friend scheme
Additional information As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details Posting date: 2025/01/23
Experience level: Experienced professionals
Type of contract: Permanent, Full time
Work mode: On Site
Job field: Engineering and Site Operations
Job number: UK_IRL_TKE00032
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
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