First Line Service Desk Analyst – Networking, Cloud + Data Centre
Opportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud & Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team for optimal service.
What you’ll be doing
* Logging and resolving 1st line support tickets
* Troubleshooting faults—from basic issues to network-related problems (e.g., mapping network drives)
* Working with ConnectWise (or experience with similar tools)
* Utilising soft skills to manage customer escalations effectively and efficiently
* Proactively communicating with customers to ensure updates are clear and consistent
* Suggesting ideas to streamline the desk and improve SLAs
What you’ll need
* Experience in a 1st line troubleshooting role (preferred)
* Previous use of ConnectWise (ideal) or ServiceNow
* Hunger to learn, improve and grow
* Required: Either educational or practical background
* Based within commuting distance to Maidenhead
We’re looking for a first line service desk analyst that wants to progress and build their career in the cloud and Networking space for an impressive, caring IT Managed Service Provider.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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