We are looking for 2 people to provide support to the line management in the Birmingham and Worcestershire Appointeeships, working within a team to fulfil Penderels Trust contracts with various Local Authorities. The successful candidates will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location:Home working, you will occasionally be required to visit our office in Birmingham (B6 4AH)
Salary: £23,492 per annum / £11,746 pro rata
Hours:18.5 hours per week
Working days & times:Monday to Friday, 9:00am to 3:30pm
Closing: Tuesday 23rd September 2025
Interview: Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).
The Role - Your main duties will include:
* Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.
* To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
* To audit and monitor the accounts for all services provided in the Birmingham and Worcestershire Appointeeships teams including active service users awaiting to be allocated and closure of accounts.
* You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.
* Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PAs may have been declared to the insurance provider.
* To monitor and update the service users Trackers within the agreed timescale
* Accompanying Independent Living Advisers on Service User visits if necessary
* To liaise with the Local Authorities, DWP and other departments.
* Ad-hoc admin duties
Skills, Experience and Qualification - We are looking for someone with the following attributes:
* Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
* Ability to work in a fast-paced environment
* Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
* Ability to input and maintain accurate data records.
* Excellent telephone manner
* Ability to work as part of a team and on own initiative.
* Ability to work flexible and to deadlines.
* Hold minimum GCSE Grade '4 or equivalent in English and Maths
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months service) / Wagestream
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
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