Job overview
Are you a calm, hyper organised coordinator who brings order to fast moving, complex work? Can you juggle competing deadlines, coordinate across multiple teams, manage timelines and deliverables, and keep every thread neatly on track? Do you care passionately about delivering life changing, innovative treatments for our patients and working at the cutting edge of global medicines research? If so, we want to hear from you!
As our Service Support Co-ordinator within the pharmacy clinical trials team, you’ll be at the heart of coordinating between research teams, sponsors, R&D teams, and the pharmacy team to ensure clinical trials are set up quickly and efficiently. You’ll manage deadlines, monitor trial activity, and keep stakeholders informed, ensuring that all non-clinical aspects of the service run smoothly.
In this role, you’ll lead and manage the administrative team within the Pharmacy Clinical Trials service, overseeing recruitment, performance reviews, and personal development planning. You’ll be responsible for improving administrative efficiency, managing rotas, coordinating leave and sickness cover, and ensuring compliance with Trust policies.
Experience working in clinical research and line management is essential, as is the ability to stay calm under pressure, motivate others, and adapt to change. Strong communication skills and proficiency with databases and spreadsheets are required.
Main duties of the job
1. To provide day to day operational management support to the Head of Pharmacy Clinical Trials & Advanced Therapies to ensure that from a non-clinical perspective that the service is running effectively and efficiently.
2. The Service Support Co-ordinator works directly to the Head of Pharmacy Clinical Trials & Advanced Therapies. They will be expected to work autonomously but under direction. When their Manager is away they will be expected to provide cover in that they will have a good enough understanding of what the key non-clinical issues are in their service that they will be able to brief the General Manager/Chief Pharmacist and other stakeholders appropriately.
3. Responsibilities include delegated responsibility for service planning, staff performance management, staff recruitment, staffing, activity monitoring and delivery, co-ordination of complaints, quality control and budget monitoring.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education / Qualifications
Essential criteria
4. Experience or qualification that would lead the interview panel to conclude that this person has the capacity / experience to take on an operational management role.
Desirable criteria
5. Management qualification
Experience
Essential criteria
6. Experience of line managing people
7. Can demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to: Stay calm under pressure and make rational decisions / Motivate, influence and negotiate others / Act as a role model / Adapt to change / Be determined to achieve the best possible outcome
8. Demonstrate excellent written and verbal communication skills
Desirable criteria
9. Demonstrate an understanding of the concept of Clinical Governance & Research
10. Have had experience of recruitment, performance review and disciplinary processes
11. Has an understanding of the issues facing the NHS and/or clinical trials
Skills / Knowledge / Abilities
Essential criteria
12. Very proficient user of database, spreadsheet and presentation software
13. Able to interpret complex information in order to act upon it and disseminate to others
Desirable criteria
14. Have worked in a complex clinical service in an Acute Teaching Hospital
15. Have been involved with a change management project
16. Have knowledge of how to manage a budget.
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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